De-escalation Techniques for Real Estate Professionals
Learn practical strategies for diffusing tense situations and preventing conflicts from escalating.
Course Description: As a real estate professional, you may encounter tense or potentially dangerous situations on the job. In this online course, you'll learn how to use de-escalation techniques to diffuse these situations and prevent conflicts from escalating. You'll learn about the definition and benefits of de-escalation, communication skills for de-escalation, and practical strategies for de-escalating situations. By the end of the course, you'll have the tools and knowledge to confidently handle potentially tense situations in your work as a real estate professional.
Course Features:
30-minute online course
Expert instruction
Easy-to-follow video lessons
Printable resources and worksheets
Certificate of completion
Course Outline:
Introduction
Welcome and overview of the course
Importance of de-escalation in the real estate industry
Understanding De-escalation
Definition of de-escalation
Benefits of de-escalation
Common triggers for escalation
Communication Skills for De-escalation
Active listening
Using "I" statements
Asking open-ended questions
Using a calm and non-confrontational tone
Practical Strategies for De-escalation
Removing yourself from the situation
Seeking help or support
Using physical distance and barriers
Conclusion
Recap of key points
Importance of ongoing practice and training
Next steps for implementing de-escalation techniques in your work as a real estate professional
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FAQ’S
Is this course suitable for beginners?
Yes, this course is suitable for beginners and real estate professionals of all levels.
How long will the course take to complete?
The course is approximately 30 minutes in total. You can complete it at your own pace and refer back to the lessons as needed.
Will I receive a certificate of completion?
Yes, upon completion of the course, you'll receive a certificate of completion that you can add to your professional portfolio.