De-escalation Techniques for Real Estate Professionals

Learn practical strategies for diffusing tense situations and preventing conflicts from escalating.

Course Description: As a real estate professional, you may encounter tense or potentially dangerous situations on the job. In this online course, you'll learn how to use de-escalation techniques to diffuse these situations and prevent conflicts from escalating. You'll learn about the definition and benefits of de-escalation, communication skills for de-escalation, and practical strategies for de-escalating situations. By the end of the course, you'll have the tools and knowledge to confidently handle potentially tense situations in your work as a real estate professional.

Course Features:

  • 30-minute online course

  • Expert instruction

  • Easy-to-follow video lessons

  • Printable resources and worksheets

  • Certificate of completion

Course Outline:

Introduction

  • Welcome and overview of the course

  • Importance of de-escalation in the real estate industry

Understanding De-escalation

  • Definition of de-escalation

  • Benefits of de-escalation

  • Common triggers for escalation

Communication Skills for De-escalation

  • Active listening

  • Using "I" statements

  • Asking open-ended questions

  • Using a calm and non-confrontational tone

Practical Strategies for De-escalation

  • Removing yourself from the situation

  • Seeking help or support

  • Using physical distance and barriers

Conclusion

  • Recap of key points

  • Importance of ongoing practice and training

  • Next steps for implementing de-escalation techniques in your work as a real estate professional

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FAQ’S

  1. Is this course suitable for beginners?

    Yes, this course is suitable for beginners and real estate professionals of all levels.

  2. How long will the course take to complete?

    The course is approximately 30 minutes in total. You can complete it at your own pace and refer back to the lessons as needed.

  3. Will I receive a certificate of completion?

    Yes, upon completion of the course, you'll receive a certificate of completion that you can add to your professional portfolio.